Question 1

How long does shipping take?

Accepted Answer

Most orders are processed within 1–2 business days and arrive in 5–9 business days worldwide. You'll receive tracking by email as soon as your order ships.

Question 2

Do you ship internationally?

Accepted Answer

Yes — we ship to over 100 countries. Shipping is free on orders above the free-shipping threshold shown at checkout; otherwise a flat rate applies.

Question 3

What is your return policy?

Accepted Answer

If your item arrives damaged, faulty, or not as described, contact us within 7 days of delivery with a photo and we'll arrange a free replacement or a full refund. For change-of-mind returns, reach out within 14 days — the item must be unused in its original packaging and return shipping is the customer's responsibility.

Question 4

Is checkout secure?

Accepted Answer

Yes. Payments are processed securely and your personal details are always kept private. You can pay by card, bank transfer, or place your order via WhatsApp — whichever is easiest for you.

Question 5

Can I change or cancel my order?

Accepted Answer

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it for you.

Question 6

How do I track my order?

Accepted Answer

Sign in and open Order History in your account dashboard, or use the tracking link in your shipping confirmation email.

Question 7

Do you offer gift wrapping?

Accepted Answer

Yes. Many of our items ship in premium packaging, and you can add a gift note at checkout. Reach out for bespoke gift requests.

Question 8

How can I contact support?

Accepted Answer

Our team is available 24/7 via the contact page, email and WhatsApp. We typically reply within a couple of hours.

Frequently asked questions

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